Privacy Policy
Your privacy is important to us
Last Updated: March 10, 2026
Privacy at a Glance
A quick summary of how we protect your data
Data Protection
We use industry-standard security measures to protect your personal information
No Data Selling
We never sell your personal data to third parties
Your Control
You have control over your data and privacy settings
Transparency
Clear information about how we use your data
Introduction
Welcome to Event Booking ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event booking platform.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
Scope: This policy applies to information we collect through our website, mobile applications, and related services (collectively, the "Platform").
Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
Account Creation
- Name
- Email address
- Phone number
- Password (encrypted)
Booking Information
- Event preferences
- Ticket selections
- Payment information
- Attendee details
2.2 Information Collected Automatically
When you use our Platform, we automatically collect certain information, including:
Device Information
IP address, browser type, device type, operating system
Usage Information
Pages visited, time spent, features used, search queries
Location Information
General location (city/region) for event recommendations
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Social media platforms (if you connect your account)
- Payment processors (for transaction verification)
- Event organizers (for event registration)
- Analytics providers (for usage insights)
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
To create and manage your account, process bookings, send confirmations, and provide customer support
Communication
To send booking confirmations, event updates, reminders, and important service notifications
Personalization
To recommend events based on your preferences, location, and booking history
Platform Improvement
To analyze usage patterns, improve our services, and develop new features
Security & Fraud Prevention
To detect and prevent fraudulent activities, unauthorized access, and security threats
Legal Compliance
To comply with legal obligations, resolve disputes, and enforce our agreements
Legal Basis: We process your personal information based on your consent, the necessity to perform our contract with you, compliance with legal obligations, and our legitimate interests.
Data Sharing and Disclosure
We may share your information in the following circumstances:
4.1 With Event Organizers
When you book tickets for an event, we share necessary information with the event organizer:
- Your name (as the booker)
- Contact information for event communications
- Number of tickets purchased
- Ticket type information
This information is shared to facilitate event entry and communication.
4.2 With Service Providers
We engage trusted third-party service providers to assist with:
Payment Processing
Secure transaction processing
Email Services
Booking confirmations and notifications
Hosting Services
Secure data storage and infrastructure
Analytics
Platform usage analysis
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests (subpoenas, court orders)
- Government investigations
- Legal proceedings
- Protection of our rights or property
4.4 Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as a business asset.
We Do Not Sell Your Data: We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission, AES-256 encryption for sensitive data at rest
Access Controls
Role-based access controls, multi-factor authentication, regular security audits
Network Security
Firewalls, intrusion detection systems, DDoS protection, regular vulnerability assessments
Employee Training
Regular security training, confidentiality agreements, security awareness programs
5.1 Security Measures
Our security measures include:
- Regular security audits and penetration testing
- Secure coding practices and code reviews
- Data backup and disaster recovery procedures
- Incident response and breach notification procedures
5.2 Your Responsibility
While we strive to protect your information, no security system is impenetrable. You also play a role in protecting your information:
- Keep your account credentials confidential
- Use strong, unique passwords
- Log out after using shared devices
- Report suspicious activities immediately
Security Notice: If you suspect any unauthorized access to your account, please contact us immediately at security@eventbooking.com
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Right to Access
Request a copy of your personal information
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information
Right to Restrict Processing
Limit how we use your information
Right to Object
Object to certain types of processing
Right to Data Portability
Receive your data in a structured format
Right to Withdraw Consent
Withdraw consent at any time
Right to Lodge Complaints
File complaints with data protection authorities
7.1 How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 30 days.
Account Settings: You can access and update much of your personal information directly through your account settings on our Platform.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8.1 Retention Periods
Account Information
Retained while your account is active and for 3 years after account closure
Booking Records
Retained for 7 years for financial and tax compliance
Communication Data
Retained for 3 years for customer service and legal purposes
Analytics Data
Retained in aggregated form for up to 5 years
8.2 Data Deletion
When we no longer need to retain your personal information, we will securely delete or anonymize it. Anonymized data may be retained indefinitely for statistical purposes.
Account Deletion: You can request account deletion at any time by contacting us. Note that some information may be retained for legal compliance purposes.
Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.
9.1 Age Restrictions
If you are under 18 years of age:
- You must not use our Platform
- You must not create an account
- You must not provide any personal information
9.2 Parental Consent
If we learn that we have collected personal information from a child under 18, we will:
- Immediately delete that information
- Terminate the child's account (if applicable)
- Notify parents or legal guardians (if contact information is available)
Parental Responsibility: If you believe your child has provided personal information to us without your consent, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.
10.1 Notification of Changes
When we make material changes to this Privacy Policy, we will:
- Post the updated policy on our Platform
- Update the "Last Updated" date at the top of this page
- Notify registered users via email (for significant changes)
- Display a prominent notice on our Platform
10.2 Reviewing Changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Continued Use: Your continued use of our Platform after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Inquiries
privacy@eventbooking.com
Data Protection Officer
dpo@eventbooking.com
Phone Support
+91-1234567890
Registered Office
123 Privacy Street, Delhi 110001, India
Response Time
We aim to respond to all privacy-related inquiries within 7-10 business days. For complex requests, we may need additional time but will keep you informed of our progress.
Business Hours: Our privacy team is available Monday to Friday, 9:00 AM to 6:00 PM IST (excluding public holidays).
Acknowledgement
By using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.
This policy was last updated on March 10, 2026