Terms and Conditions
Please read these terms carefully before using our services
Last Updated: March 10, 2026
Acceptance of Terms
By accessing and using the Event Booking Platform ("Platform") operated by Event Booking ("we," "us," or "our"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you must not use our services.
These Terms constitute a legally binding agreement between you and Event Booking regarding your use of the Platform to browse, search, and book tickets for events.
Important: By creating an account or making a booking, you confirm that you have read, understood, and agree to be bound by these Terms.
Definitions
For the purpose of these Terms:
"Platform" refers to the Event Booking website, mobile applications, and associated services.
"User" means any individual or entity that accesses or uses the Platform.
"Event Organizer" refers to the party organizing and responsible for the event.
"Booking" means the reservation of tickets for an event through the Platform.
"E-ticket" refers to the electronic ticket issued upon successful booking.
User Account
3.1 Account Creation
To make bookings, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Security
You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account information.
3.3 Account Eligibility
You must be at least 18 years old to create an account. By creating an account, you represent and warrant that you are at least 18 years of age.
3.4 Account Termination
We reserve the right to suspend or terminate your account at our sole discretion if we believe you have violated these Terms or applicable laws.
Security Notice: Never share your account credentials with anyone. We will never ask for your password via email or phone.
Booking Process
4.1 Booking Confirmation
A booking is confirmed only when:
- You receive a booking confirmation email
- The booking appears in your account's "My Bookings" section
- Full payment has been received (if applicable)
4.2 Booking Information Accuracy
You are responsible for ensuring that all booking details (including attendee names, contact information, and ticket quantities) are accurate before confirming the booking.
4.3 E-tickets
Upon successful booking, you will receive an e-ticket via email. The e-ticket must be presented (either printed or on a mobile device) at the event venue for admission.
4.4 Ticket Limits
We reserve the right to limit the number of tickets purchased per person, per event, or per transaction to prevent unfair ticket buying practices.
4.5 Resale of Tickets
Tickets purchased through our Platform are for personal use only. The unauthorized resale of tickets is strictly prohibited and may result in cancellation of tickets without refund.
Pricing & Payments
5.1 Ticket Prices
All ticket prices are displayed in Indian Rupees ($) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
5.2 Additional Fees
In addition to ticket prices, the following fees may apply:
- Convenience fees for online booking
- Processing fees for payment transactions
- Applicable taxes as per government regulations
All additional fees will be clearly displayed before you confirm your booking.
5.3 Payment Methods
We accept various payment methods including credit cards, debit cards, net banking, UPI, and digital wallets. Payment must be completed at the time of booking unless otherwise specified.
5.4 Payment Security
All payment transactions are processed through secure, encrypted payment gateways. We do not store your complete payment card details on our servers.
Cancellation Policy
6.1 User Cancellation
Cancellation policies vary by event organizer. Generally, there are three types of cancellation policies:
Flexible Cancellation
Full refund available up to 48 hours before the event start time
Moderate Cancellation
50% refund available up to 24 hours before the event start time
Strict Cancellation
No refunds, but tickets may be transferred to another person
The specific cancellation policy for each event is displayed on the event page before booking.
6.2 Event Cancellation by Organizer
If an event is cancelled by the organizer, you will be entitled to a full refund of the ticket price. The refund will be processed automatically within 5-7 business days.
6.3 Event Postponement
If an event is postponed, your tickets will typically be valid for the rescheduled date. If you cannot attend the new date, you may be eligible for a refund based on the event organizer's policy.
Note: Service fees and convenience charges are generally non-refundable unless the event is cancelled by the organizer.
Refund Policy
7.1 Refund Eligibility
Refunds are processed according to the cancellation policy of the specific event. To request a refund, you must cancel your booking through the Platform within the allowed cancellation period.
7.2 Refund Processing Time
Refunds are typically processed within 5-10 business days from the date of cancellation approval. The exact time may vary depending on your payment method and bank processing times.
7.3 Refund Method
Refunds are issued to the original payment method used for the booking. If the original payment method is no longer available, alternative arrangements may be made at our discretion.
7.4 Non-Refundable Items
The following are generally non-refundable:
- Convenience fees and service charges
- Processing fees for payment transactions
- Tickets for events with "No Refund" policy
- Tickets purchased as part of promotional offers (unless specified otherwise)
User Conduct
You agree not to:
- Use the Platform for any illegal or unauthorized purpose
- Violate any laws in your jurisdiction
- Infringe upon the intellectual property rights of others
- Harass, abuse, or harm another person
- Submit false or misleading information
- Interfere with or disrupt the Platform or servers
- Attempt to gain unauthorized access to any part of the Platform
- Use automated systems or software to extract data from the Platform
- Attempt to circumvent any security or access controls
Prohibited: Any violation of these conduct rules may result in immediate termination of your account and cancellation of your bookings without refund.
Intellectual Property
9.1 Platform Content
All content on the Platform, including but not limited to text, graphics, logos, images, software, and design, is the property of Event Booking or its licensors and is protected by intellectual property laws.
9.2 Event Content
Event descriptions, images, and other event-related content are provided by event organizers and are their intellectual property. You may not reproduce, distribute, or use such content without permission.
9.3 License to Use
We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes in accordance with these Terms.
9.4 Restrictions
You may not:
- Modify, copy, or create derivative works of Platform content
- Use the Platform for commercial purposes without our written consent
- Reverse engineer or attempt to extract source code
- Remove any copyright or proprietary notices
Limitation of Liability
10.1 General Limitation
To the maximum extent permitted by law, Event Booking shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.
10.2 Event Liability
Event Booking acts as an intermediary between users and event organizers. We are not responsible for:
- The quality, safety, or conduct of events
- Any injuries, damages, or losses occurring at events
- Changes to event details made by organizers
- Organizer's failure to honor tickets
10.3 Maximum Liability
Our total liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount paid by you for the specific booking giving rise to the claim.
Disclaimer: Some jurisdictions do not allow the exclusion or limitation of liability, so the above limitations may not apply to you.
Indemnification
You agree to indemnify, defend, and hold harmless Event Booking, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:
- Your use of or access to the Platform
- Your violation of these Terms
- Your violation of any rights of any third party
- Your conduct at any event booked through the Platform
- Any content you submit or transmit through the Platform
Termination
12.1 Termination by You
You may stop using the Platform at any time. To delete your account, please contact our support team.
12.2 Termination by Us
We may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason, including but not limited to:
- Breach of these Terms
- Suspected fraudulent activity
- Violation of applicable laws
- Requests by law enforcement
12.3 Effect of Termination
Upon termination:
- Your right to use the Platform will immediately cease
- Any outstanding bookings may be cancelled without refund
- All provisions of these Terms which should survive termination shall survive
Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Platform shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
We make no representation that the Platform is appropriate or available for use in other locations. Those who access the Platform from other locations do so at their own initiative and are responsible for compliance with local laws.
Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. If we make material changes, we will notify you by:
- Posting the updated Terms on the Platform
- Sending an email to the address associated with your account
- Displaying a prominent notice on the Platform
Your continued use of the Platform after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically for changes.
The "Last Updated" date at the top of this page indicates when these Terms were last revised.
Contact Information
If you have any questions about these Terms, please contact us:
legal@eventbooking.com
Phone
+91-1234567890
Address
123 Event Street, Delhi 110001, India
Business Hours
Mon-Fri: 9 AM - 6 PM IST
Acceptance Confirmation
By using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
I have read and agree to the Terms and Conditions